Library 2.0

The whole future of libraries thing is a big deal I think. I had a conversation with a top staffer from OCLC at CIL and she acknowledged that they don't know what their role is anymore. I have predicted for years that cataloging and reference as we know it now won't be there. Sue gets upset with me. ILS vendors are really in trouble I think. It is really about customer service that requires constant and purposeful change. This librarian does not think we can survive if we create policies and procedures that impede users’ access to the library even in the name of identity protection.